VP, Customer Success
OpenGov(1 month ago)
About this role
The Vice President of Customer Success at OpenGov is responsible for the overall strategy, execution, and performance of the Customer Success organization, focusing on customer adoption, outcomes, retention, and expansion. Reporting to the Chief Revenue Officer, the VP will lead a team, define key success metrics, design customer lifecycle programs, and drive operational excellence to ensure customers achieve measurable value from OpenGov's AI and ERP solutions for local and state governments. The role entails collaboration with cross-functional teams to align efforts, forecasting retention, and utilizing data-driven insights to enhance the customer experience and achieve sustained business impact.
Required Skills
- Leadership
- Strategy
- Customer Outcomes
- Retention
- Cross-Functional Collaboration
- Operational Excellence
- Culture Building
- Talent Development
- Executive Communication
- Data Analysis
+5 more
Qualifications
- Bachelor’s degree required
- MBA or advanced degree preferred
About OpenGov
opengov.comOpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.