Head of Solutions Engineering & Professional Services : Japan
Confluent(1 month ago)
About this role
The Head of Solutions Engineering & Professional Services for Japan at Confluent leads a multidisciplinary team focused on ensuring customer success with the company's Data Streaming Platform. This role involves acting as a trusted advisor, managing escalations, and delivering both technical and business guidance to help customers achieve their objectives. Additionally, the leader is responsible for driving customer retention, overseeing sales and consumption KPIs, and collaborating with engineering and sales teams to address customer challenges and promote strategic growth.
Required Skills
- Team Leadership
- Customer Success
- Technical Expertise
- Trusted Advisor
- Problem Solving
- Employee Management
- Performance Reviews
- Collaboration
- Sales Strategy
- Customer Retention
+8 more
About Confluent
www.confluent.ioConfluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.