Patient Portal Service Desk Agent I
Nordic Global
About this role
The Patient Portal Service Desk Agent I provides front-line technical support for patient portal-related hardware and software, handling inquiries via phone, chat, and email. The role diagnoses issues, documents incidents, and escalates complex problems to application support teams while supporting improvements to IT infrastructure. The position supports employees and may require occasional travel to the Madison, WI office.
Skills
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
Recent company news
PR NewswireHealthcare expert Rebecca Whaley to lead Nordic's global marketing team
Aug 18, 2025
Pulse 2.0Nordic: Interview With SVP Of Transformation And Innovation Services Kevin Erdal About The Strategic Solutions Company
Oct 31, 2025
AMWatchNon-US companies are "increasingly securing defense contracts," Finserve Nordic says
1 month ago
PR NewswireExperienced healthcare IT and consulting executive Steve Eckert joins Nordic as chief growth officer
Mar 18, 2025
Pulse 2.0Nordic Capital And Permira To Buy Bavarian Nordic For About $3 Billion
Jul 31, 2025
About Nordic Global
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nordic Global.
Salary
$64k – $85k
per year