Patient Portal Service Desk Agent I
Nordic Global(1 month ago)
About this role
The Patient Portal Service Desk Agent I provides front-line technical support for patient portal-related hardware and software, handling inquiries via phone, chat, and email. The role diagnoses issues, documents incidents, and escalates complex problems to application support teams while supporting improvements to IT infrastructure. The position supports employees and may require occasional travel to the Madison, WI office.
Required Skills
- Customer Service
- Communication
- Troubleshooting
- Ticketing Systems
- Typing
- Problem Solving
- Attention To Detail
- Teamwork
- HIPAA Compliance
- Remote Support
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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