Helpdesk Technician Level III
CyberSheath(1 month ago)
About this role
The Helpdesk Technician III is a senior technical contributor who serves as the subject matter expert for advanced hardware, software, and networking escalations supporting CyberSheath’s Defense Industrial Base clients. The role focuses on remote managed services across on-premise and cloud environments, ensuring high-quality customer service, system reliability, and integration of security tooling.
Required Skills
- Customer Support
- Remote Troubleshooting
- Desktop OS
- Server OS
- Microsoft 365
- Azure
- Network Devices
- LOB Applications
- Backup Recovery
- Hardware Support
+8 more
About CyberSheath
cybersheath.comCyberSheath is a managed security services firm that specializes in Department of Defense (DoD) cybersecurity compliance and CMMC readiness for defense contractors and other regulated organizations. They help clients implement and sustain NIST SP 800-171, DFARS, and CMMC controls through assessments, remediation, policy/program development, and continuous managed security operations. CyberSheath combines consulting, compliance-as-a-service, and managed detection-and-response to streamline certification and ongoing compliance. The company positions itself as a practical CMMC expert focused on reducing risk and enabling customers to win and fulfill DoD contracts.
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