Incident Management Specialist
GreatAmerica Financial Services(2 months ago)
About this role
The Incident Management Specialist at GreatAmerica Financial Services supports the Product Technology group by ensuring operational stability during high-priority IT incidents. The role contributes to continuous improvement, regulatory compliance, and organizational resilience in a regulated financial environment. This position helps maintain reliable IT services for internal users across the company.
Required Skills
- Incident Management
- ITIL
- Communication
- Root Cause Analysis
- ServiceNow
- Jira
- SLA Management
- Reporting
- Facilitation
- Stakeholder Management
+1 more
Qualifications
- Bachelor's Degree in Information Technology or Related Field
- ITIL Foundation
- Advanced ITIL
- Agile Certification
About GreatAmerica Financial Services
greatamerica.comGreatAmerica is the leading provider of equipment leasing. Our financial solutions help you grow your business and keep your customers for a lifetime.
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