IT Service Desk Analyst I
SiliconExpert(1 month ago)
Bangalore, IndiaOnsiteFull TimeJunior$53,421 - $72,029 (estimated)Information Technology
Apply NowAbout this role
An IT Service Desk Analyst I serves as the first point of contact for internal end users, providing technical support for applications and systems within a global service delivery environment. The role focuses on maintaining service quality, customer satisfaction, and adherence to IT service norms while supporting cloud-based applications. This full-time position is based in Bangalore and operates within a 24/7 shift structure including night shifts.
Required Skills
- Ticketing
- Escalation
- Troubleshooting
- Communication
- Customer Service
- Cloud Apps
- Knowledge Management
- Shift Work