Service Desk Analyst I
San Manuel Casino(1 month ago)
About this role
A Service Desk Analyst I at San Manuel provides first-line technical support to end users, ensuring computer systems and devices operate effectively to support business tasks. The role works under IT Operations supervision in a casino/gaming environment and serves as the primary contact for IT help requests across phone, chat, email, and in-person channels.
Required Skills
- Customer Service
- Troubleshooting
- Remote Support
- Incident Management
- Documentation
- Knowledge Base
- Software Deployment
- Communication
- Problem Solving
- Prioritization
+3 more
Qualifications
- High School Diploma or GED
- Associate's Degree (Preferred)
- Gaming License (Possible)
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