IT Support Specialist
Menlo Security(27 days ago)
About this role
An IT Support Specialist at Menlo Security provides technical assistance to end-users, focusing on troubleshooting hardware, software, and networking issues, while maintaining high standards of customer service. This role involves managing IT tickets via JIRA, conducting new hire onboarding, ensuring system security compliance, and collaborating with third-party vendors. The candidate should have 3-5 years of experience in troubleshooting technical issues, familiarity with macOS and Windows environments, and a solid understanding of cybersecurity fundamentals.
Required Skills
- IT Support
- Technical Assistance
- Troubleshooting
- Customer Service
- JIRA Management
- Documentation
- Onboarding
- Remote Support
- Incident Prevention
- IT Best Practices
+18 more
About Menlo Security
menlosecurity.comMenlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.