IT Support Specialist
Menlo Security
About this role
An IT Support Specialist at Menlo Security provides technical assistance to end-users, focusing on troubleshooting hardware, software, and networking issues, while maintaining high standards of customer service. This role involves managing IT tickets via JIRA, conducting new hire onboarding, ensuring system security compliance, and collaborating with third-party vendors. The candidate should have 3-5 years of experience in troubleshooting technical issues, familiarity with macOS and Windows environments, and a solid understanding of cybersecurity fundamentals.
Skills
About Menlo Security
menlosecurity.comMenlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.
Recent company news
Business WireMenlo Security Appoints Bill Robbins as CEO to Build on Rapid Growth
2 weeks ago
BankInfoSecurityNew Menlo Security CEO Eyes Agentic AI Runtime Protection
2 weeks ago
Hunt Scanlon MediaSPMB Recruits Chief Product Officer for Menlo Security
Sep 4, 2025
Yahoo FinanceMenlo Security and Google Cloud Partner to Leverage Google’s Gemini Models for Advanced Phishing Prevention
Sep 9, 2025
FinTech GlobalMenlo Security bags $75m in Series D round – Financial Services CyberTech Forum 2023
Jul 10, 2025
About Menlo Security
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Menlo Security.
Salary
$63k – $84k
per year