ITSM Incident & Problem Manager
Convera
About this role
This role is responsible for incident and major incident management, ensuring high-severity incidents are handled effectively, and leading process governance and continuous improvement within the ITSM framework. The job involves coordination with technical teams, managing operational KPIs, and communicating with executive stakeholders.
Skills
About Convera
convera.comConvera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.
Recent company news
ConveraConvera makes CNBC’s top fintechs list for the second year running
1 month ago
ConveraMarkets recover from AI anxiety, USD holds firm
1 week ago
ConveraConvera to share vision for B2B payments at Money 20/20 and AFP
Oct 27, 2025
ConveraConvera completes migration to AWS, for faster payments network
Jul 9, 2025
ConveraEmployee spotlight: Carl engineers connection at Convera
Dec 18, 2025
About Convera
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Convera.
Salary
$129k – $173k
per year