Lead Customer Engagement Manager

Definitive Healthcare

2 months ago

3.1 on Glassdoor

Framingham, MA

Hybrid

Full Time

Manager

4 applicants

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About this role

The Lead Customer Engagement Manager is the strategic owner of customer outcomes and net dollar retention for a portfolio of life sciences customers at Definitive Healthcare. This role acts as a trusted advisor, helping customers apply healthcare commercial intelligence and analytics to achieve measurable business impact. The position partners across internal teams and with customer stakeholders to align on priorities, demonstrate value, and grow long-term relationships.

Skills

About Definitive Healthcare

definitivehc.com

Definitive Healthcare is a healthcare data and analytics company that turns disparate clinical, claims, and commercial datasets into actionable market intelligence to identify markets, opportunities, and key stakeholders. Its platform aggregates provider, facility, affiliation, payer, and prescribing data and delivers searchable datasets, analytics, CRM integrations, and custom insights for life sciences, medical device, payer, and provider commercial teams. Customers use Definitive for market sizing, account targeting, territory alignment, and sales and marketing engagement powered by timely provider‑level information and organizational change signals. The company emphasizes comprehensive coverage and data quality to speed commercial decision‑making and improve go‑to‑market execution.