Lead Customer Success Manager

Vizzia(1 month ago)

HybridFull TimeSenior$123,390 - $165,404 (estimated)Delivery

About this role

The Lead Customer Success Manager at Vizzia is responsible for managing key strategic accounts to ensure successful deployment and long-term satisfaction with the company's solutions focusing on urban safety and waste management. This role requires overseeing the implementation phases, maintaining client relationships with public and institutional stakeholders, identifying opportunities for growth, and collaborating with sales and product teams to adapt solutions to client needs. Additionally, the Lead CSM will contribute to developing customer success tools and processes, with the potential to manage a team of Customer Success Managers in the future.

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Required Skills

Accompagnement Stratégique
Relation Client
Gestion de Projets
Déploiement
Adoption de Solutions
Satisfaction Client
Négociation de Contrats
Collaboration Inter-équipes
Communication Ecrite
Communication Orale

+8 more

About Vizzia

www.vizzia.com

Vizzia is a technology company focused on enhancing cleanliness and safety in municipal environments. They provide mobile, legally-compliant devices for monitoring urban cleanliness and safety, tailored for collective needs. With over 150 clients, including municipalities, Vizzia's solutions are designed to combat illegal dumping, support local governance, and improve public security while ensuring the protection of individual freedoms. Additionally, they offer legal assistance and quick deployment of their systems to address the immediate concerns faced by local authorities.