Lead Technical Account Manager

NICE(9 days ago)

United StatesOnsiteFull TimeSenior$0 - $0Customer Success

About this role

NICE is seeking a highly experienced Technical Account Manager to manage relationships with their most complex and key customers, primarily in contact center solutions. The role involves providing technical and customer service, resolving complex issues, and ensuring customer success and satisfaction for long-term engagement.

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Required Skills

Customer Service
Troubleshooting
Contact Center Software
Technical Support
Telecommunications
Networking
VoIP
SQL
SIP Signaling
Communication

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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