Licensed Customer Success Associate
Figure(25 days ago)
About this role
A Customer Service Associate at Figure serves as a primary contact for prospective and existing customers, providing product, technical, and educational support for the company’s home equity and blockchain-enabled financial products. The role emphasizes delivering empathetic, efficient service to drive customer success while contributing insights to improve processes and product experience in a fast-paced fintech environment.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- Communication
- Process Improvement
- Multi-Channel
- Video Notary
- Licensing
- Teamwork
- Problem Solving
+2 more
Qualifications
- BA/BS
- Missouri MLO License
- Compliance Training
About Figure
figure.comFigure is America’s #1 non-bank HELOC lender and a financial technology company that specializes in Home Equity Lines of Credit for U.S. homeowners. Its HELOC products are positioned for home renovations, debt consolidation, medical expenses, and other large purchases, and are promoted through a fast, digital application and streamlined underwriting. As a tech-driven alternative to traditional banks, Figure emphasizes online tools, clear pricing, and customer support to help homeowners access their home equity.
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