Major Incident Manager
Vanderlande(1 month ago)
About this role
Senior Major Incident Manager at Vanderlande responsible for coordinating and resolving complex customer crises within the international Customer Service Desk. The role involves leading major incident response teams, ensuring service readiness for new sites and products, and driving continuous improvement of ITIL-based service processes. The position operates across operational, tactical, and strategic levels to maintain customer satisfaction and partnership.
Required Skills
- Incident Management
- Crisis Management
- Stakeholder Communication
- Problem Management
- Root Cause
- ITIL
- Leadership
- Multi Tasking
- Risk Management
- Service Transition
+2 more
Qualifications
- Bachelor Degree
- Master Degree
- ITIL Practitioner
About Vanderlande
vanderlande.comVanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
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