Workforce Planning & Performance Supervisor (Hybrid, Mexico City)

OpenTable(12 days ago)

HybridFull TimeManager$79,603 - $105,837 (estimated)Customer Support

About this role

A manager-level role at OpenTable responsible for overseeing global real-time operations for the support/contact center organization. The position leads a team focused on workforce scheduling and real-time staffing to maintain service levels and performance across multiple time zones. The role acts as a subject-matter expert on contact center systems and supports organizational change and cross-team collaboration.

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Required Skills

Workforce Management
Telephony
CRM
Scheduling
Reporting
Analytics
Coaching
Leadership
Outage Management
Communication

About OpenTable

opentable.com

OpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.