Scaled Customer Success Manager

Edia(3 months ago)

HybridFull TimeSenior$140,000 - $185,000Customer Success

About this role

The Scaled Customer Success Manager at Edia is responsible for managing a portfolio of small and medium-sized K-12 district accounts to enhance adoption of Edia's AI-driven education platform. This role involves designing and executing digital success programs, monitoring engagement metrics, and driving customer retention and growth by identifying expansion opportunities. The position requires strong data analytics skills to anticipate customer needs and improve engagement, alongside collaborating with cross-functional teams to create streamlined digital experiences for hundreds of districts.

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Required Skills

Customer Success
Account Management
Digital Engagement
Data Analysis
Retention Strategies
Growth Initiatives
Communication Skills
Process Building
K-12 Education
SaaS Experience

+5 more

Qualifications

Bachelor's degree in Business, Computer Science, or a related field
Master's degree in Business, Computer Science, or a related field

About Edia

edia.app

Edia is an AI-driven platform designed to enhance student learning outcomes by providing personalized educational support. The platform aims to boost learning efficiency and enable instructors to differentiate their teaching methods effectively. With a full guarantee backing its services, Edia focuses on delivering assistance that enhances classroom productivity tenfold.