Manager, Complaints Case Inventory Management (L09)
SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES(1 day ago)
About this role
The Manager, Complaints Case Inventory Management oversees complaint case inventories, ensuring workload balance and SLA compliance. They lead a team responsible for case assignment, monitoring case metrics, and driving process improvements within the complaint operations team.
Required Skills
- Excel
- Power BI
- Tableau
- SQL
- Data Validation
- Case Management
- Workforce Management
- Reporting
- Operational Monitoring
- Team Leadership
About SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES
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