Manager, Customer Solutions
Impact.com(1 month ago)
About this role
The Manager, Customer Solutions will launch and lead a new Columbus support team within impact.com's global support organization, serving as the primary local leader for customer interactions and team growth. This role focuses on building the team, defining processes, and representing the voice of the customer to cross-functional partners. The position is based in Columbus with a hybrid in-office schedule and supports impact.com's global customer base.
Required Skills
- Team Leadership
- Customer Support
- SaaS Experience
- Operations Management
- Escalation Management
- Coaching
- Performance Management
- KPI Tracking
- Process Improvement
- Recruiting
+3 more
Qualifications
- Affiliate & Partnerships Industry Fundamentals Certification
About Impact.com
impact.comImpact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.
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