Manager, Customer Success - Property

SOCi(21 days ago)

RemoteFull TimeManager$100,000 - $130,000Customer Success

About this role

SOCi is hiring a Manager of Customer Success - Property to lead and support a team delivering high-quality customer experiences for multi-location customers, with a focus on multifamily property management accounts. The role emphasizes coaching, consistent execution across the customer journey, and ensuring customers realize value from SOCi’s AI-powered marketing platform through cross-functional coordination and efficient issue resolution.

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Required Skills

People Management
Team Coaching
Customer Success
Account Management
Multifamily Property
Stakeholder Management
KPI Tracking
Customer Retention
Product Adoption
Customer Health

+6 more

About SOCi

soci.ai

WP Rocket is a premium WordPress performance plugin that speeds up websites using page caching, asset minification and concatenation, lazy loading, and CDN integration. It also offers database optimization, cache preloading, DNS prefetching and other file- and delivery-focused optimizations, plus rules for excluding or customizing cache behavior. Designed for ease of use, WP Rocket provides one-click setup, broad hosting and plugin compatibility, and commercial support and updates aimed at agencies, publishers, and businesses that want to improve site performance without deep technical work.