Sr. Customer Success Manager

Dialpad(4 days ago)

Sydney, AustraliaOnsiteFull TimeSenior$88,499 - $120,413 (estimated)Customer Success

About this role

A Customer Success Manager for Enterprise Accounts at Dialpad is a senior, client-facing role focused on ensuring enterprise customers realize measurable value from Dialpad’s AI-powered communications platform. The position is based in Sydney and involves working closely with Sales, Support, and Product teams to drive customer success, retention, and renewal for large accounts.

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Required Skills

Customer Success
Account Management
Relationship Building
Adoption Management
Training
Business Reviews
Executive Engagement
Presentation
Escalation Management
Cross-Functional Collaboration

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About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.