Manager, Customer Success

Practice Better(1 month ago)

RemoteFull TimeManager$73,000 - $87,600Customer Success

About this role

The Manager, Customer Success will lead Practice Better’s customer success function to maximize customer value and drive business growth across the SaaS platform. The role focuses on shaping the post-sale customer experience and aligning customer outcomes with company goals through close partnership with product and marketing. This is a remote-first position open to Canadian-based candidates at a growth-stage company.

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Required Skills

Digital Programs
Team Leadership
Strategy
Metrics Tracking
Thought Leadership
Collaboration
Experimentation
Stakeholder Management
Coaching

About Practice Better

practicebetter.io

Practice Better is an all‑in‑one EHR and practice management platform used by over 50,000 practitioners to run and grow their health and wellness practices. It combines scheduling, secure client records and messaging, telehealth, intake forms and templates, billing/payments, and client-facing portals and programs into a single workflow. Designed for dietitians, coaches, therapists and other allied health professionals, Practice Better aims to streamline operations, improve client engagement, and keep data secure (HIPAA‑aligned) while integrating with common payment and calendar tools.

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