Manager, Customer Support

Rubrik Job Board(1 month ago)

Bangalore, IndiaOnsiteFull TimeManager$115,349 - $152,236 (estimated)Customer Support

About this role

The Customer Support Manager leads a Bangalore-based support team delivering post-sales support to APAC, EMEA, and North American customers using a follow-the-sun model. This leadership role focuses on developing the team, ensuring high-quality service delivery, and driving both tactical and strategic objectives to improve customer satisfaction. The manager is a key member of the services leadership team and is responsible for performance management, career development, and cross-functional stakeholder communication.

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Required Skills

Business Management
Service Delivery
Quality Assurance
Collaboration
Operations Management
Process Improvement
Product Representation
Staff Development
Technical Support
Issue Monitoring

+6 more

Qualifications

Bachelor's Degree

About Rubrik Job Board

rubrik.com

Rubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.