Manager, Customer Support

Rubrik Job Board(23 days ago)

Bangalore, IndiaOnsiteFull TimeManager$86,144 - $114,864 (estimated)Customer Support

About this role

The Customer Support Manager leads the Bangalore support team to deliver post-sales support across APAC, EMEA, and the Americas using a follow-the-sun model. This leadership role focuses on managing team performance, professional development, and stakeholder communication while contributing to strategic objectives. The manager is a key member of the services leadership team tasked with ensuring high customer satisfaction and continuous operational improvement.

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Required Skills

Customer Support
Service Delivery
Quality Management
Cross-Functional Collaboration
Support Operations
Operational Improvement
Product Representation
Staff Development
Technical Support
Issue Monitoring

+8 more

Qualifications

Bachelor's Degree

About Rubrik Job Board

rubrik.com

Rubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.