Manager, Customer Support

Accela(21 days ago)

RemoteFull TimeManager$110,000 - $120,000Technical Support

About this role

Accela is seeking a Manager of Technical Support to lead a team of technical support professionals and ensure customers receive fast, effortless help. The role reports to the Senior Director of Technical Support and focuses on driving a responsive, proactive, continuously improving support organization. This position is within a SaaS company serving government agencies and public-sector customers.

View Original Listing

Required Skills

People Management
Team Leadership
Coaching
Mentoring
Support Operations
Queue Management
Case Management
KPI Reporting
SLA Management
Escalation Management

+15 more

Qualifications

Bachelor’s Degree
ITIL Foundation
HDI Support Center Manager
KCS Practitioner

About Accela

accela.com

Accela is a cloud-based software company that delivers solutions for government agencies to streamline operations, improve efficiency, and boost citizen engagement. Its civic platform offers capabilities for permitting, licensing, inspections, code enforcement, land and asset management, and online self-service to modernize workflows and ensure regulatory compliance. Governments use Accela to automate processes, consolidate data, reduce backlogs, and provide more transparent, digital services. The company focuses on secure, scalable cloud deployments and integrations to meet evolving policy, reporting, and service-delivery needs.