Manager, Enterprise Account Operations

CharterUP(28 days ago)

RemoteFull TimeManager$80,000 - $90,000Enterprise Service Delivery

About this role

The Manager, Enterprise Account Operations at CharterUP leads a team of Enterprise Account Coordinators to ensure smooth launch and ongoing delivery for enterprise contracts. The role focuses on developing and enforcing standardized processes, driving data-driven improvements, and acting as a senior escalation point for high-priority clients and vendor issues. This position is remote and reports to the Director of Enterprise Service Delivery, with responsibility for operational readiness and team performance.

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Required Skills

Launch Management
Process Documentation
Operational Readiness
Performance Management
Coaching
Outcome Measurement
Data Culture
Auditing
Process Improvement
Escalation Management

+6 more

About CharterUP

charterup.com

CharterUP is a U.S. marketplace that connects customers with charter bus operators, offering real‑time availability and instant price comparisons so you can get a quote and book a bus in as little as 60 seconds. The platform provides instant quotes, 24/7 reservation specialists, and real‑time bus tracking so groups can reserve, manage, and monitor transportation for events, tours, or transfers. CharterUP positions itself as a centralized booking solution that streamlines reservations and provider communication across the country.