Customer Success Operations Manager

Ironclad(2 months ago)

HybridFull TimeManager$135,000 - $165,000GTM Operations

About this role

The Customer Success Operations Manager at Ironclad serves as a strategic partner to the Customer Success leadership, focusing on developing scalable processes, enhancing customer experience, and leveraging data analytics to optimize performance and efficiency. This role requires a blend of analytical and project management skills to track customer health metrics, identify risks and opportunities, and ensure compliance with operational standards. The manager will also collaborate cross-functionally to drive initiatives that support overall business growth and customer satisfaction.

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Required Skills

Customer Success
Operations Management
Strategic Partnership
Data Analysis
Process Improvement
Metrics Tracking
Risk Identification
Compliance Management
Cross-functional Collaboration
Project Management

+5 more

About Ironclad

ironcladapp.com

Ironclad is a leading provider of AI-powered contract lifecycle management (CLM) solutions designed to streamline and optimize how businesses manage their contracts. The platform empowers organizations to create, review, and execute contracts efficiently, reducing legal risks and enhancing collaboration across departments. With strong integrations and automation capabilities, Ironclad enables teams to scale their contract processes while maintaining visibility and control. Recognized as a leader in the field by major industry analysts, Ironclad helps companies improve their contract management practices through innovative technology and expert insights.