Manager I, Customer Operations
SurveyMonkey(30 days ago)
About this role
The Customer Support Manager at SurveyMonkey is a manager-level role within the support organization focused on ensuring high-quality support for the company’s survey platform. The role contributes to operational and strategic initiatives that improve customer experience and team performance. It sits within a hybrid work model with periodic in-office collaboration.
Required Skills
- Team Leadership
- Mentoring
- Performance Management
- Operational Metrics
- Workflow Design
- Stakeholder Management
- Change Management
- Problem Solving
- Project Management
- Process Improvement
+1 more
About SurveyMonkey
surveymonkey.comSurveyMonkey (Momentive) is a widely used online surveys and forms platform that helps organizations and individuals design, distribute, and analyze surveys for employee and customer feedback, market research, event registrations, and more. It offers customizable templates, AI-assisted question generation, and analytics tools to turn responses into actionable insights. Built for teams and solo users alike, SurveyMonkey integrates with common business tools and supports global distribution. Founded in 1999, it remains one of the world’s most popular survey platforms.
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