Manager of Customer Success, EMEA - Spanish & English Speaking

Beyond(8 days ago)

HybridFull TimeManager$121,263 - $158,965 (estimated)Customer Success

About this role

Beyond is hiring a Manager of Customer Success to lead and scale its EMEA Customer Experience team. The role reports to the Director of Customer Experience, EMEA and focuses on increasing customer satisfaction and loyalty to support company growth. The manager will be a key leader in retaining customers and refining the customer lifecycle to drive long-term revenue outcomes.

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Required Skills

Team Management
Performance Management
Churn Prevention
Forecasting
Data Analysis
Stakeholder Alignment
Escalation Management
Coaching
Customer Facing
SaaS

About Beyond

beyondpricing.com

Beyond Pricing is a revenue-management platform that uses dynamic pricing and short‑term rental market data to optimize nightly rates for vacation rentals. It automatically adjusts prices for demand, seasonality, local events and competing supply to help Airbnb, Vrbo and Booking.com hosts—and property managers—maximize occupancy and revenue. Beyond provides market insights, forecasting, integrations with major booking channels and PMSs, and reporting tools to simplify pricing decisions. Hosts use it to increase profits, reduce time spent on manual repricing, and make data‑driven pricing choices.