Manager of Customer Success

EasyLlama(2 months ago)

RemoteFull TimeManager$108,000 - $147,000Customer Experience

About this role

The Manager of Customer Success at EasyLlama leads a team of 5–6 Customer Success Managers, focusing on ensuring customers achieve measurable value from the platform while overseeing daily operations. This role involves coaching team members on customer lifecycle management, managing renewals and expansions, handling escalations, and maintaining CRM data accuracy. Additionally, the manager collaborates cross-functionally with Sales, Product, and Marketing to align on customer needs and outcomes, all within a dynamic, fast-paced environment.

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Required Skills

Customer Success Management
Team Leadership
Coaching
Customer Engagement
Renewal Strategy
Growth Optimization
Churn Minimization
Escalation Management
Forecasting Accuracy
CRM Data Hygiene

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About EasyLlama

www.easyllama.com

EasyLlama is a comprehensive compliance training and learning management system (LMS) that empowers businesses to create engaging and effective learning experiences. With over 400 ready-made courses focused on compliance and workplace safety, EasyLlama helps organizations meet legal requirements while reducing risks and fostering a productive work environment. The platform is designed for ease of use, allowing teams to manage and track training effortlessly, ensuring compliance is maintained across various state regulations. EasyLlama's innovative tools include a course authoring tool and an anonymous reporting feature, making it a preferred choice for over 8,000 organizations.