Director of Customer Success
Mitratech(1 month ago)
About this role
The Director of Customer Success at Mitratech is a strategic leader responsible for maximizing customer value, retention, and loyalty across the customer lifecycle. This role oversees and builds the customer success organization, aligns customer needs with business objectives, and partners with product, sales, and marketing to drive adoption and long-term growth. The director uses customer health metrics and feedback to inform product improvements and reduce churn while increasing lifetime value and advocacy.
Required Skills
- Leadership
- Team Management
- Recruiting
- Training
- Strategy
- Onboarding
- Engagement
- Retention
- Upsell
- Cross-Sell
+13 more
Qualifications
- Bachelor's Degree
About Mitratech
mitratech.comMitratech is an enterprise software company that provides an agentic AI compliance platform for legal, risk and HR teams. It combines interconnected data insights, AI-driven automation, unified design, and dynamic integrations to help organizations manage matters, contracts, compliance and investigations at scale. Mitratech’s solutions streamline workflows, reduce risk, and improve reporting and governance. Enterprises choose Mitratech for its focus on compliance automation, integrated data, and AI-enabled decisioning.