Senior Operations Lead, Servicing
Mission Lane(21 days ago)
About this role
Mission Lane is hiring a Senior Operations Lead to join its Servicing Team and manage a virtual contact-center operations group supporting credit card cardholders. The role focuses on leading and developing a frontline team to ensure strong customer support and consistent operational outcomes while contributing to broader initiatives that improve the customer experience. The position is remote with periodic travel to onsite meetings.
Required Skills
- People Management
- Contact Center
- Customer Operations
- Performance Coaching
- Performance Reviews
- Data Analysis
- CSAT
- AHT
- Workforce Management
- Quality Management
+5 more
About Mission Lane
missionlane.comMission Lane is a consumer fintech that provides credit cards and personal lending products designed to help people build and improve credit. It offers a straightforward, transparent credit card product (Mission Lane Mastercard), a mobile app with account management and credit monitoring, and educational tools to support financial health. Focused on underserved or thin-file consumers, Mission Lane uses alternative underwriting and bank partnerships to extend access to credit responsibly.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Mission Lane
Similar Jobs
Client Happiness Team Lead, Servicing
Domino Data Lab(12 days ago)
Manager, Technical Support
Samsara Talent Attraction Opportunities(21 days ago)
Supervisor of Servicing, Client Happiness
Domino Data Lab(6 days ago)
Customer Support Operations Manager
Podium(13 days ago)
People Business Partner
Fireblocks(1 month ago)
Assistant Manager, Servicing Recoveries
GoodLeap(27 days ago)