Mediation Specialist

Lucid Motors(21 hours ago)

Newark, CAOnsiteFull TimeSenior$71,000 - $97,680Customer Service

About this role

Lucid Motors is seeking a Mediation Specialist responsible for handling customer complaints, conducting root-cause analysis, and negotiating resolutions to enhance customer satisfaction and retention. The role involves detailed case review, stakeholder collaboration, and proactive communication to ensure exemplary service in a fast-paced environment.

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Required Skills

Customer Service
Negotiation
Root Cause Analysis
Communication
Automotive Knowledge
Case Management
Conflict Resolution
Empathy
Microsoft Office
Troubleshooting

About Lucid Motors

lucidmotors.com

Lucid Motors (Lucid Group, Inc.) is an American electric vehicle company that designs and manufactures luxury, technology-forward EVs focused on sustainable mobility and a reimagined driving experience. Founded in 2007 and headquartered in Newark, California, Lucid’s flagship Lucid Air emphasizes long range, high efficiency, premium interiors, and advanced powertrain and battery engineering; the company sells and leases vehicles directly and provides customer support and service. Lucid positions itself in the premium EV market by combining in-house hardware and software innovation with global sales and service expansion.

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