Merchant Support Representative

Koalafi(1 month ago)

Richmond, VAOnsiteFull TimeJunior$36,228 - $49,158 (estimated)Customer Support

About this role

The Merchant Support Representative provides frontline support to Koalafi’s merchant network and serves as a primary point of contact for retail partners. This role contributes to client satisfaction and helps shape the merchant experience while growing alongside the company. It offers an opportunity to work in a fast-paced, entrepreneurial environment and support scaling efforts.

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Required Skills

Inbound Calls
Operational Knowledge
Back Office
Funding
Report Generation
Customer Service
Relationship Management
Outbound Calls
Microsoft Office
Communication

+3 more

Qualifications

Bachelor's Degree
High School Diploma

About Koalafi

koalafi.com

Koalafi is a fintech that provides transparent lease‑to‑own and point‑of‑sale financing designed for non‑prime consumers, enabling access to life‑improving purchases. Its digital platform offers flexible, easy-to-understand payment plans with fast, online approvals and straightforward disclosures. Koalafi works with merchants and dealers to integrate financing at checkout, helping increase conversions and average order value while expanding credit access. The company emphasizes consumer-friendly terms and responsible alternative lending for underserved borrowers.