SMB Account Manager

Playground(2 months ago)

Denver, COOnsiteFull TimeMedior$105,000 - $105,000Customer Experience

About this role

The SMB Account Manager at Playground is responsible for managing a portfolio of approximately 400 child care providers across the US, ensuring they derive maximum value from Playground's software. This role involves fostering strong relationships, driving product adoption, implementing strategies to reduce churn, and identifying upselling opportunities to enhance customer engagement. Additionally, the Account Manager collaborates with cross-functional teams to provide feedback and support client needs while maintaining detailed records within the company's CRM system.

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Required Skills

Customer Success
Account Management
Relationship Management
Product Adoption
Churn Reduction
Upselling
Cross-Selling
Customer Engagement
Strategic Thinking
Risk Monitoring

+10 more

About Playground

www.tryplayground.com

Playground is a leading child care management software designed to streamline billing, registration, communication, attendance, and payroll for early education providers. With a focus on user-friendly features, it is trusted by over 300,000 providers and teachers, making it an essential tool for the child care industry. The platform is tailored to enhance administrative efficiency, improve communication between educators and parents, and ensure a smooth operational flow for childcare facilities. Playground’s comprehensive solution helps users effectively manage their daily tasks while fostering a supportive environment for children.