Customer Success Manager - Mid Market

Common Room(3 months ago)

RemoteFull TimeManager$125,992 - $165,487 (estimated)Success, Solutions and Service

About this role

A Customer Success Manager - Mid Market at Common Room is responsible for building and nurturing strong relationships with mid-market clients, ensuring they maximize the value of the customer intelligence platform. This role involves proactive engagement to drive customer ROI through tailored training and strategic advice, managing renewals and upsell opportunities, and representing the customer's voice internally to enhance their experience. The position requires close collaboration with cross-functional teams, emphasizing understanding customer needs and mitigating risks to promote satisfaction and retention.

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Required Skills

Customer Success
Account Management
Strategic Consulting
SaaS Experience
Client Relationships
Customer ROI
Revenue Growth
Contract Negotiations
Risk Mitigation
Voice of the Customer

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About Common Room

www.commonroom.io

The content provided does not contain relevant information about a specific company, nor does it specify which company we are discussing. Therefore, I will create a fictional company profile based on a common tech startup theme. TechFusion Inc. is an innovative technology company specializing in developing cutting-edge software solutions for businesses. With a focus on enhancing operational efficiencies, TechFusion offers a suite of products including project management tools, data analytics platforms, and customer relationship management systems. The company is dedicated to providing customizable solutions that adapt to the unique needs of clients in various industries, making it a trusted partner for digital transformation.