Operations Lead

SuperDial(2 months ago)

New York City, NYOnsiteFull TimeDirector$122,641 - $165,427 (estimated)Operations

About this role

The Operations Lead at SuperDial is responsible for building and managing the operational framework that supports enterprise deployments and customer success in an AI healthcare context. This role encompasses leading Customer Success and Product Operations, developing strategies for trial onboarding, optimizing customer experiences, and ensuring data-driven decision-making throughout the customer lifecycle. The Operations Lead will collaborate closely with engineering, product, and sales teams to streamline operations, automate workflows, and enhance product adoption while maintaining high service reliability and compliance.

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Required Skills

Operations Leadership
Customer Success
Enterprise Deployments
Onboarding Strategy
Automation Tools
Data Analytics
Cross-Functional Collaboration
Metrics-Driven
Systems Design
Implementation Excellence

+10 more

About SuperDial

www.superdial.ai

SuperDial is a leading voice AI platform specifically designed for healthcare revenue cycle management (RCM) teams. It automates critical tasks such as eligibility checks, prior authorizations, claim status inquiries, credentialing, and enrollment, significantly reducing manual efforts and improving efficiency. With a focus on seamless integration into existing EHR and RCM software, SuperDial aims to streamline workflows and improve patient interaction through scalable technology solutions. The company recently raised $15M in Series A funding to enhance its capabilities and expand its reach within the healthcare industry.

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