Operations Manager, Customer Solutions ICP
Asurion(4 months ago)
About this role
The Manager, Call Center Operations at Asurion oversees the call center supervisory team and the operational delivery of customer support and device protection services. The role is focused on maintaining performance and compliance with client agreements while supporting supervisor development and alignment with company values.
Required Skills
- Leadership
- Coaching
- Sales
- Customer Service
- Data Analysis
- Process Improvement
- Workforce Management
- Quality Management
- Budget Management
- Communication
+3 more
Qualifications
- College Degree
- Advanced Degree (Preferred)
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