Team Lead, Vertical Markets
Global Payments(3 years ago)
About this role
The Call Center Operations Manager at Global Payments oversees departmental operations within the company's customer support function, ensuring efficient call handling and accurate reporting. The role serves as a primary point of contact for client leadership and focuses on maintaining service level agreements and operational standards.
Required Skills
- Call Monitoring
- Workforce Planning
- Reporting
- Team Leadership
- Coaching
- Training
- Client Relations
- Escalation Management
- Forecasting
- Scheduling
+1 more
Qualifications
- Bachelor's Degree
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