Operations Manager

Bigblue(1 month ago)

Paris, FranceOnsiteFull TimeMedior$71,623 - $96,918 (estimated)Operations

About this role

The Operations Manager for Merchant Teams at Bigblue will build and lead a new operations and enablement function serving merchant-facing teams such as Account Management, Customer Success, Onboarding, and Support. Reporting to the Head of Merchants, this role designs the strategy, systems, and processes that underpin merchant operations and scale. It also oversees knowledge, training, and product go-to-market readiness for internal teams to ensure a consistent, high-quality merchant experience. The position has potential to grow into leading a small team and sits at the heart of Bigblue’s growth strategy in e-commerce logistics.

View Original Listing

Required Skills

Strategy Development
Operations Management
Process Design
Systems Thinking
Workflow Optimization
Project Management
Cross Functional Collaboration
Knowledge Management
Data Analysis
KPI Definition

+9 more

About Bigblue

bigblue.co

Bigblue is a tech-enabled logistics partner for e-commerce brands that helps them grow sales by delivering effortless fulfillment and checkout-to-door experiences. Their platform provides prime-like deliveries, branded tracking emails, and a self-serve returns portal to improve conversion and post-purchase satisfaction. Bigblue combines software with fulfillment operations to handle warehousing, shipping, carrier selection and returns. Focused on DTC and online retailers, they integrate with e‑commerce platforms and surface visibility and analytics to simplify operations and customer communications.