Onboarding Manager 🇪🇸

Bigblue

2 months ago

4.0 on Glassdoor

Madrid, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

The Onboarding Manager at Bigblue leads new Spanish customers through the critical initial phase from signup to first shipments on Bigblue’s logistics platform. The role focuses on ensuring a smooth, high-quality onboarding experience for key accounts by coordinating across warehouse, tech, and sales teams. It is highly operational and hands-on, serving as the main point of contact and face of Bigblue during onboarding in Spain. The position also contributes to improving internal onboarding processes and metrics to support Bigblue’s rapid growth.

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About Bigblue

bigblue.co

Bigblue is a tech-enabled logistics partner for e-commerce brands that helps them grow sales by delivering effortless fulfillment and checkout-to-door experiences. Their platform provides prime-like deliveries, branded tracking emails, and a self-serve returns portal to improve conversion and post-purchase satisfaction. Bigblue combines software with fulfillment operations to handle warehousing, shipping, carrier selection and returns. Focused on DTC and online retailers, they integrate with e‑commerce platforms and surface visibility and analytics to simplify operations and customer communications.