Onboarding Manager 🇪🇸
Bigblue(29 days ago)
About this role
The Onboarding Manager at Bigblue leads new Spanish customers through the critical initial phase from signup to first shipments on Bigblue’s logistics platform. The role focuses on ensuring a smooth, high-quality onboarding experience for key accounts by coordinating across warehouse, tech, and sales teams. It is highly operational and hands-on, serving as the main point of contact and face of Bigblue during onboarding in Spain. The position also contributes to improving internal onboarding processes and metrics to support Bigblue’s rapid growth.
Required Skills
- Customer Onboarding
- Project Management
- Stakeholder Management
- Customer Success
- Client Communication
- Requirements Analysis
- SaaS Platforms
- Account Management
- Operational Excellence
- Process Improvement
+10 more
About Bigblue
bigblue.coBigblue is a tech-enabled logistics partner for e-commerce brands that helps them grow sales by delivering effortless fulfillment and checkout-to-door experiences. Their platform provides prime-like deliveries, branded tracking emails, and a self-serve returns portal to improve conversion and post-purchase satisfaction. Bigblue combines software with fulfillment operations to handle warehousing, shipping, carrier selection and returns. Focused on DTC and online retailers, they integrate with e‑commerce platforms and surface visibility and analytics to simplify operations and customer communications.