Head of Customers - Spain 🇪🇸
Bigblue(7 days ago)
About this role
Head of Customers (Spain) at Bigblue based in Madrid, serving as the country lead for the merchant experience and customer organization. The role represents the customer voice in a strategic market within a fast-growing, tech-driven logistics scale-up.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Customer Care
- Team Leadership
- Data Analysis
- Retention
- Stakeholder Management
- Cross-functional Collaboration
- KPI Tracking
About Bigblue
bigblue.coBigblue is a tech-enabled logistics partner for e-commerce brands that helps them grow sales by delivering effortless fulfillment and checkout-to-door experiences. Their platform provides prime-like deliveries, branded tracking emails, and a self-serve returns portal to improve conversion and post-purchase satisfaction. Bigblue combines software with fulfillment operations to handle warehousing, shipping, carrier selection and returns. Focused on DTC and online retailers, they integrate with e‑commerce platforms and surface visibility and analytics to simplify operations and customer communications.
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