Technical Support Engineer

Customer.io(1 month ago)

RemoteFull TimeMedior$70,000 - $70,000Technical Support

About this role

A Technical Support Engineer at Customer.io based in Australia who helps ensure a remarkable customer experience for a SaaS marketing automation platform. The role sits on the Technical Support team and offers career growth opportunities into Engineering, Product, or Customer Success.

View Original Listing

Required Skills

Technical Support
Customer Support
Live Support
Email Support
Chat Support
Ticket Triage
Process Improvement
API Knowledge
Javascript
Written Communication

+5 more

About Customer.io

customer.io

Customer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.