Tech Support Engineer
Vonage(1 month ago)
About this role
A Level 1 Technical Support Engineer in Vonage's API Support group provides frontline assistance for the company's cloud communications products. The role centers on delivering exceptional customer experiences, quickly learning product fundamentals, and supporting a global customer base. This is an entry-level position within the Technical Support organization.
Required Skills
- Customer Support
- Ticket Triage
- Communication
- Collaboration
- Troubleshooting
- Knowledge Capture
- API Support
- Prioritization
- Rapid Learning
- Customer Focus
Qualifications
- Bachelor's Degree in Computer Science
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.
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