Platform Support Specialist
ZeroFox(4 months ago)
About this role
ZeroFox is seeking a client-focused Customer Support Specialist to deliver high-quality service to platform customers and support the day-to-day operations of a global team. The role involves managing outreach messaging and collaborating with Account Management and Technology teams to ensure customer issues are resolved. This high-visibility position requires strategic thinking, data-driven decision making, and building strong internal and external relationships.
Required Skills
- Customer Support
- Ticketing Systems
- Zendesk
- Salesforce
- Communication
- Prioritization
- Process Improvement
- Documentation
- Escalation Management
- SaaS
Qualifications
- Bachelor's Degree in Business Administration
- Bachelor's Degree in Project or Product Management
- Bachelor's Degree in Data or Information Technology / Systems
About ZeroFox
zerofox.comZeroFox is a pioneer in external cybersecurity, dedicated to identifying, disrupting, and responding to security threats that exist beyond traditional organizational perimeters. With a suite of solutions designed for enterprises, ZeroFox helps mitigate risks related to digital threats, including social media and domain-related dangers. Their innovative platform provides organizations with the necessary tools and intelligence to protect their brand and assets against a diverse array of external threats. Companies leverage ZeroFox's expertise for comprehensive digital risk protection and enhanced security posture in today's increasingly complex threat landscape.