Pre-Sales Field Engineer - Customer Trials

Talkdesk(2 months ago)

Palo Alto, CAOnsiteFull TimeSenior$135,000 - $180,000Sales Engineering

About this role

The Pre-Sales Field Engineer - Customer Trials designs, builds, and supports customer experience automations using Talkdesk’s Agentic AI platform. The role partners closely with Sales Engineering and Product teams to deliver live demos, proof-of-concepts, and customer trials that make the platform tangible. It is aimed at a developer-leaning Solutions Engineer who can iterate quickly in fast-moving pre-sales and pilot environments.

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Required Skills

AI Agents
Troubleshooting
Prompt Engineering
REST APIs
API Tooling
Integrations
JavaScript
LLM Orchestration
Demo Execution
Documentation

+2 more

Qualifications

Bachelor's Degree in Computer Science or Engineering

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.