Process Documentation Associate

Point Digital Finance, Inc.(1 month ago)

HybridFull TimeMedior$88,156 - $117,652 (estimated)Business Operations

About this role

The Process Documentation Associate at Point serves as a documentation and knowledge partner to ensure consistency and alignment across production teams. The role supports operational clarity and cross-functional collaboration within a hybrid Philippines-based team and operates on Philippine Time (PHT) hours. This position contributes to maintaining high standards for documentation quality and supporting the company’s operational excellence initiatives.

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Required Skills

Process Documentation
SOP Development
Knowledge Base
Stakeholder Collaboration
Communication
Google Suite
Salesforce
Slack
Detail Orientation
Review Facilitation

+1 more

Qualifications

Bachelor’s Degree In Business Or Related Field

About Point Digital Finance, Inc.

point.com

Point is a fintech company that helps homeowners tap their home equity through Home Equity Investments (HEI) and HELOC products. Its HEI lets homeowners receive cash now in exchange for a share of future home value changes, and its HELOC offers revolving credit—both designed to provide flexible access to equity (offers up to ~$600k) with options that can avoid monthly principal/interest payments or income-verification requirements. Headquartered in Palo Alto, Point positions itself as an alternative to traditional home loans, emphasizing a streamlined digital experience and flexible terms for homeowners.