Product Support Specialist, APAC

Sprout Social(1 month ago)

RemoteFull TimeMedior$86,639 - $116,234 (estimated)Customer Support

About this role

The Product Support Specialist at Sprout Social is a member of the Customer Support team who serves as the face of the company to customers and becomes a product expert to support and escalate issues. The role emphasizes collaboration with teams like Sales, Product and Engineering, contributes to team-wide metrics and quality standards, and offers structured onboarding and growth opportunities. This position is a remote opportunity specifically for candidates based in the Philippines.

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Required Skills

Email Support
Chat Support
Screen Sharing
Troubleshooting
Customer Satisfaction
Quality Control
Product Expertise
Process Improvement
Documentation
Communication

+2 more

About Sprout Social

sproutsocial.com

Sprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.