Product Support Specialist
Asana(21 days ago)
About this role
Asana is hiring a customer support professional based in its Tokyo office to help customers achieve better outcomes using the Asana work management platform. The role focuses on building consultative customer relationships and serving as a key connection between customers and internal teams to ensure customer needs are understood and addressed. The position follows an office-centric hybrid schedule.
Required Skills
- Customer Support
- Technical Troubleshooting
- Case Management
- SaaS Support
- SAML
- SSO
- Browser Troubleshooting
- User Access
- Workflow Troubleshooting
- Video Support
+8 more
About Asana
asana.comAsana is a cloud-based work management platform that helps teams organize, track, and manage projects, tasks, and workflows. It offers task lists, boards, timelines, calendars, goals, automation rules, reporting, and integrations with popular tools like Slack, Google Drive, and Microsoft Teams. Asana serves organizations from small teams to enterprises with admin controls, security features, and analytics. Teams choose it for its intuitive interface, flexible workflows, and strong collaboration capabilities.
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