Technical Support Engineer

Talkdesk(4 months ago)

RemoteFull TimeMedior$34,500 - $54,800Customer Care

About this role

This is a full-time, remote customer care role at Talkdesk supporting their cloud contact center offering. It sits within the Customer Care organization and is part of a collaborative, growth-oriented team that emphasizes training, inclusivity, and employee benefits. The role includes shift flexibility and is expected to operate 40+ hours per week with rotating schedules.

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Required Skills

Technical Support
Email Support
Chat Support
Phone Support
Screen Sharing
Customer Communication
Problem Solving
Multi-Tasking
Collaboration
Bug Reporting

+4 more

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.