Sr. Customer Success Specialist

Dialpad(1 month ago)

RemoteFull TimeSenior$127,317 - $171,324 (estimated)Customer Success

About this role

The Customer Success Advocate at Dialpad supports customers throughout their journey with the company’s AI-powered communications platform, focusing on long-term satisfaction and retention. The role operates within the Customer Success organization and requires close collaboration across teams to ensure customers receive continuous value. This is a remote position that requires full on-camera engagement during US Pacific core hours.

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Required Skills

Customer Success
Post Sales
Account Management
Relationship Building
Product Knowledge
Renewals
Adoption Management
Escalation Management
Churn Mitigation
Cross Functional

+6 more

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.